RouteYour parcel's last mile, engineered.
Route gives mid-size e-commerce brands the delivery infrastructure of a top-5 carrier — without the SLA vagueness, the failed-attempt costs, or the 3-day integration timelines.
Route optimization that recalculates every 90 seconds.
Most carriers lock in routes at 5 AM and don't adjust. Route's dispatch engine pulls live traffic, weather, and access data every 90 seconds — rerouting drivers before a delay becomes a miss.
- Proprietary graph-based routing across 340K+ delivery zones
- Dynamic driver reallocation when stops fall behind schedule
- Predictive ETAs with 8-minute accuracy windows, not 4-hour blocks
- Automated customer SMS updates at each route milestone
Recipient intelligence eliminates missed deliveries.
Failed first attempts cost $4.20 each in reattempt logistics. Route's recipient profiling predicts delivery windows when someone will actually be home — or routes to secure alternatives.
- Behavioral delivery window prediction (learned from 18 months of recipient data)
- Smart locker and secure drop routing for high-miss addresses
- Pre-delivery SMS with 15-minute confirmation window
- Three-attempt policy with automated exception escalation
Micro-hub density cuts the final leg to blocks, not miles.
Traditional carriers run 80–120 stops per driver per day from distant depots. Route operates micro-hubs within 2.1 miles of 94% of urban delivery addresses — the final leg is measured in city blocks.
- 47 micro-hubs across 12 metro markets, expanding to 28 cities by Q3 2026
- Cargo bike fleet handles 38% of metro deliveries (zero traffic, no parking delay)
- Dynamic load balancing between van and bike based on parcel weight/size
- 15-minute delivery slot precision — not 4-hour windows
Every handoff documented. Every exception auto-handled.
Chargeback disputes and "where's my package" tickets drain ops teams. Route's POD system captures geo-tagged photos at delivery, auto-detects damage, and triggers exception workflows before the customer contacts support.
- Geo-tagged, timestamped photo at every doorstep — stored 18 months
- AI damage detection flags compromised parcels before driver leaves
- Automated exception workflow: damage detected → brand notified → replacement initiated < 2 hrs
- Full chain-of-custody scan log exportable via API for carrier liability disputes
What your current carrier
costs you every month.
Industry averages vs. Route performance. Numbers sourced from carrier SLA reports, e-commerce returns data, and 2025 logistics benchmarks.
A 10,000 parcel/month brand on an average carrier loses $14,200–$22,800 per month in preventable delivery failures.
Reattempts + chargebacks + support tickets + customer churn. Route eliminates 85% of that exposure.
Four lines. Live in under an hour.
Route's REST API and native SDK handle authentication, rate calculation, label generation, and webhook delivery. No custom middleware, no batch upload CSVs, no carrier portal logins.
npm install @route/sdkroute.init({ apiKey: process.env.ROUTE_KEY })await route.createShipment({ orderId, address })route.on("delivered", (event) => updateOrder(event))Get your free
Delivery Performance Audit.
We analyze your current carrier performance against Route benchmarks. You get a report showing exactly where parcels fail, what it costs, and what your operation looks like at each volume tier.
Download the Route Spec Sheet
Full technical documentation: SLA terms, API reference, volume pricing tiers, integration requirements, and proof-of-delivery spec. 12 pages, PDF.
- SLA commitments by delivery zone
- Volume pricing at 500 / 5K / 25K / 50K+
- API endpoint reference (REST)
- POD photo spec and retention policy
- Exception handling decision tree
- Carrier comparison benchmark data